• Kalimati, Kathmandu, Nepal
  • 9851310286/01-5313958
  • info@mobimeds.com

Terms & Conditions

You are requested to read carefully about our terms and conditions before registration and after you agree on these terms and conditions you will be bound within them.

Please, do not register with or continue the use of this website if any Terms mentioned here are not acceptable to you. So, we request you to go through these terms and conditions thoroughly, so that you can understand all the rules and regulations carefully. After this, if you are not convinced with these terms, you can discontinue the use of our website or your web account as well.

We assure us all the users that we offer affordable price for every product as far as possible. The price of products shown on the website is accurate and updated every time. We will be responsible for the change in updates on price according to the market updated price.

There are no charges in using and downloading our website yet the user should follow some procedure regarding purchase and payment. We do practice on Nepali Rupee only. All the prices include all kinds of applicable taxes. Users can pay cash on delivery of purchases products or can pay through online banking as well. We won’t be responsible for any kind of mistakes in online transactions.

Regarding the delivery of products, we try our best to deliver your products within 24 hours of the order confirmation but delivery charges may vary according to location and products.

In the case of cancellation of your purchase, you should do it during order confirmation, otherwise, once the order is confirmed, order cancellation will not be accepted. However, if the product you purchased has some defect, we request you to inform us so that we change it within a week of delivery date and no later than that.

If you want a return or refund, you will get it only in the case if the purchased product is damaged during delivery, the date is expired, or a valid reason. For this process, you need to contact us through our ‘Contact Us’section.

Note: Return/Refund are not applicable for the following product categories: Injections, Health Monitor & Equipment, and Ortho Support and for the products marked with "Note: This item cannot be returned for a refund or exchange."

  1. Age Bar

    The user must be above 18 years of age so that the user could understand and agree to all the terms and conditions. Below 18 years can use this website with the guardian’s guidance.

  2. Access to the website

    We assure the users of an uninterrupted website until and unless during repair and maintenance or server down or any kind of technical issues. In that case, we will try our best to resolve these issues as soon as possible.

  3. Confidentiality and Security

    For taking our service, the user is required to create an account on our website. For the account opening process, the user should provide some personal information like – name, contact details, delivery address and we will be using this information for the delivery process of your purchased order. We assure the pieces of information will be secured under our privacy policy.
    The information of users provided to our website will be used for communicating the process for fulfilling the purchase orders only. In this process, the users too will receive messages through email or mobile phone (call or SMS). So, we request you to contact us if you want to stop this communication on info@mobimeds.com.np Regarding personal information and user confidentiality, the user is solely responsible as the user maintains his/her information, password, and other details. So the user will accountable if in the case of misuse of the account. If the user suspects that his/her account is being used in an unauthorized manner then you can inform us on the spot.
    Further, we request the user to go through the privacy policy for details regarding confidentiality and security.

  4. Products and processes
  5. Contents on our website

    Contents on our website do not advice as professional medical advice. It's only information and research articles. So, we request you not to take it as any professional medical advice and please concern with your doctor for a specific medication.

  6. Rights

    As an owner of this website, we don’t give any kind of rights to the users regarding copying our contents or using information. It is all copyrighted. We request all the users to enter the correct information which should not misguide any proprietary and the rights of ours. Information should not be illegal and corrupted. We have the right to take out any kind of misguiding content entered by the users. We can terminate your access to the website and block you for violating the terms and conditions. Also, you will be compensating for the company’s loss if you practice any illegal acts. Hence, only the users will be responsible for such kind of acts.

    Users should respect all the legal rights and code of conduct of this website. In the case of illegal and corrupted information or action on our website, lead towards the disclosure of personal information as required by the authorized sector.

    The relationship between the users and we will be under the laws of GoN. Hence, any kind of dispute shall be subjected to the jurisdiction of the courts of Nepal according to GoN.
  7. Our products and services
    • Pharmaceutical products sold by our pharmacy and other pharmacies and manufacturers of Nepal as well as other international countries as well. To purchase these products, there is a need for a doctor’s prescription which the user should upload a scanned copy of the prescription. The prescription should match during delivery.
    • Wellness products.
    • Laboratory services.
    • Doctor and Nurse consultation
    • Pharmacy consultation
    • Advertisement

      we allow the advertisers to display/advertise their products or services on our website but conditions applied, like- ads should be genuine, not misleading, harmless, should not promote illegal drugs, cigarettes and alcohols or any kind of violence.